J.D. Power captures the opinions and perceptions of millions of consumers annually. Our benchmarks are accepted as the key performance indicators for their respective industries, and our data and insights are used by companies worldwide to improve quality, satisfaction, and business performance. Consumers recognize and trust the J.D. Power brand.
For over 50 years, J.D. Power has provided the direct intelligence that fuels accelerated performance.
Voice of the Customer Benchmarking
The key indicators, drivers, and comparisons of how companies perform relative to their competitors.