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Voice of the Customer Solutions: Mystery Shopping

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Mystery Shopping:

J.D. Power’s Mystery Shopping approach assesses sales and service effectiveness from the customer’s viewpoint to identify the most pressing improvement opportunities at each “moment of truth”.  Our approach is fundamentally different from traditional mystery shopping:

  • It’s based and measured against customer satisfaction benchmarks established through J.D. Power research which spans across multiple industries
  • We employ a fast-launch, credible process for getting objective, actionable, and detailed live customer experience metrics across key customer touch points.
  • You receive direct customer feedback with immediate feedback tools and detailed and comprehensive online reports
  • Reports include prescriptive actions, customized by location specific data.

We can also customise our solutions based on your requirements. For all our Voice of the Customer Solutions, please click here.

For more information, please contact our Industry Experts.