Shantanu Nandi Majumdar, Director at J.D. Power Asia Pacific, answers these questions regarding the 2015 India Dealer Satisfaction with Automotive Manufacturers Index Study (DSWAMI).
Get his insights on:
- After a couple of years of low sales, the market seems to be gradually picking up. Do the dealers also resonate with this sentiment? What are the main findings of the DSWAMI study?
- Could you comment on dealer satisfaction in the hinterland region of the country – in Tier 2 and 3 cities?
- What are the learnings from the DSWAMI study for the manufacturers to take them forward?
- Toyota is yet again ranked highest in Dealer Satisfaction in 2015. Could you please share what are their measures to drive this success?
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