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Livemint: Tata Group: Three years under Cyrus Mistry

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Livemint: Tata Group: Three years under Cyrus Mistry, J.D. Power, JD Power, India

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Mistry's sharp focus on quality has helped the firm move several notches up in the JD Power rankings on quality and customer service, which traditionally has been the sore point for the company. As per the latest rankings, it is No. 3 in terms of customer satisfaction index, which is a first for the company.