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Key Emerging Trends in Customers' Expectations in India

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Mohit Arora's Keynote Presentation at the 2015/ 16 India Awards Ceremony

In J.D. Power's annual India Awards Ceremony, Mohit Arora, Executive Director, presented his keynote address on key emerging trends in customer expectations in the India automotive space. In his presentation, he broached upon the India economy outlook and the impact on the automotive industry, the changing market construct in the Light Vehicle sales and identified three key emerging trends in India. Arora also discussed the road ahead for automakers in India where the key questions that all should bear in mind are:

1.Where are customer expectations headed in the coming years?

2.How do I respond faster to the forecasted changes in consumer dynamics?

3.How do I create an organization that strikes a balance between economies of scale and customer requests for personalization?

4.How can I ensure profitability given the increased pace of change?

5.Where & what are the risks and opportunities across the value chain?

Download the presentation to find out more.

Mohit Arora, Keynote presentation, India Awards Ceremony, Key emerging trends in customer expectations, automotive, J.D. Power, JD Power