This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Review our Privacy and Cookie Notice for more details.
X

Industry Benchmarking Solutions

Benchmarking
Share This Page:

J.D. Power’s influential industry benchmark studies feature the key indicators, drivers, and comparisons of how companies perform relative to their competitors. Only J.D. Power delivers the actionable insights across industries that help businesses improve quality, engagement, and growth. Our studies are modeled on:

THE VOICE OF THE CUSTOMER: Each year, J.D. Power interacts with millions of consumers to better understand their opinions, perceptions, and expectations about products and services in more than a dozen industries.

BEING INDEPENDENT & UNBIASED: Designed entirely by J.D. Power research scientists and industry experts utilizing the proprietary J.D. Power Index Model.

METRICS THAT MATTER: Key business metrics such as loyalty, retention and advocacy—all critical factors in driving positive financial growth—are impacted by customer satisfaction. We scientifically demonstrate how and to what degree.

ACTIONABLE INSIGHTS: Our ability to drive action is one of the biggest reasons clients seek guidance from J.D. Power. We deliver insights and data that are stable, trendable, and actionable.

Retail Experience

Study Name: India Sales Satisfaction Index (SSI) Study
Respondents: New-Vehicle owners between 2 and 6 months of ownership.
Description: This study offers a complete perspective on sales experience, including online, product presentation, negotiation and delivery.  Analysis includes customers’ satisfaction with the pre-sales, sales and delivery experience.
Benefits: This study can play an important role in developing an improvement plan for businesses to invest in key satisfaction drivers.                     

Study Name: India Customer Service Index (CSI) Study               
Respondents: Vehicle owners between 12 and 36 months of ownership.   
Description: This study is conducted among customers who provide feedback on their service experience, including facility, service quality, service initiation and delivery, and service advisor.         
Benefits: This study defines key contributors to the dealer experience to optimize customer satisfaction.

Study Name: India Two-Wheeler Customer Service Index (2W CSI) Study
Respondents: Vehicle owners between 12 and 24 months of ownership.
Description: This study is conducted among customers who provide feedback on their service experience, including facility, service quality, service initiation and delivery, and service advisor.
Benefits: This study defines key contributors to the dealer experience to optimize customer satisfaction.

Study Name: India Tractor Customer Service Index Study
Respondents: Vehicle owners between 12 and 24 months of ownership.
Description: This study is conducted among customers who provide feedback on their service experience, including facility, service quality, service initiation and delivery, and service advisor.
Benefits: This study defines key contributors to the dealer experience to optimize customer satisfaction.

Study Name: India Dealer Satisfaction with Automotive Manufacturer Index (DSWAMI) Study
Respondents: Dealers who have been in business for at least a year.
Description: This study profiles new-vehicle dealerships in India. Evaluations of dealer-principals form the basis of this annual study.      
Benefits: The study supplies the information needed to address issues of importance to manufacturers and dealers.

Study Name: India Escaped Shopper Study (ESS)
Respondents: Considered, but eventually rejected one or more passenger vehicles
Description: This study examines what causes customers to reject the vehicles they consider.
Benefits: Examines the reasons why new-vehicle shoppers consider but ultimately reject certain models in favor of another and dealers can address these concerns.

Product Experience

Study Name: India Initial Quality Study (IQS)
Respondents: New-vehicle owners between 2 and 6 months of ownership
Description: This study contains comprehensive and analytically rich information to help manufacturers understand product quality issues.
Benefits: This study provides key indicators of quality improvement which dealers can act on.

Study Name: India Two-Wheeler Initial Quality Study (2W IQS)
Respondents: New-vehicle owners between 2 and 6 months of ownership
Description: This study contains comprehensive and analytically rich information to help manufacturers understand product quality issues.
Benefits: This study provides key indicators of quality improvement which dealers can act on.

Study Name: India Automotive Performance, Execution and Layout (APEAL) Study
Respondents: New-vehicle owners between 2 and 6 months of ownership
Description: This study provides marketers and product planners with a concise information tool to gauge which features and attributes make vehicle models stand out to their owners.
Benefits: This study identifies features and attributes that make vehicles stand out to their owners.

Study Name: India Two-Wheeler Automotive Performance, Execution and Layout Study (2W APEAL)
Respondents: Vehicle owners between 2 and 6 months of ownership
Description: This study provides marketers and product planners with a concise information tool to gauge which features and attributes make vehicle models stand out to their owners.
Benefits: This study identifies features and attributes that make vehicles stand out to their owners.

Study Name: India Tractor Product Performance (PPI) Study
Respondents: Tractor owners at 12 to 24 months of ownership      
Description: This study identifies problem areas affecting quality and reliability perceptions, as well as measuring machine performance across key product attributes.
Benefits: This study provides key indicators on product quality and provides insights on the product features and attributes that stand out to their owners.

Study Name: Original Equipment Tire Customer Satisfaction Study (OE Tire) Study
Respondents: Vehicle owners at 12 to 36 months of ownership    
Description: This study measures tire manufacturer brand image, owner reported problems, and satisfaction with original equipment tires.
Benefits: This study provides key indicators on quality improvement which dealers can act on.

To find out about our studies in the other markets across Asia Pacific (including India), please contact our Industry Experts.