India Tractor Customer Service Index (TR CSI) Study
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The Tractor Customer Service Index (CSI) Study surveys tractor owners at 12 to 24 months of ownership who has serviced their tractors in the past 12 months. The study covers customer ratings and operational metrics related to the service experience with authorized tractor dealerships. The key benefit of this study is that it identifies key drivers of service excellence and helps manufacturers prioritize and develop improvement initiatives.