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JD Power Asia Pacific today released the 2016 Vehicle Dependability Study (VDS). According to the study's findings, car owners are reporting fewer problems with their vehicle.
The study claims that long-term vehicle dependability in India improved significantly as about 50 % of all car owners reported fewer problems with their vehicle. The study's findings have been showcased in the infographic in this story.
The study, in its ninth year, measures problems experienced by original owners of 2.5- to 3.5-year-old vehicles in 169 different areas across 9 vehicle categories.
Overall dependability is based on the number of problems reported per 100 vehicles (PP100), where a lower score reflects higher long-term vehicle quality.
This study provides information about the quality of vehicles nearing the end of their warranty, requiring owners to assume the responsibility for repair costs.
One of the interesting finds of the study is that diesel vehicles continue to have more problems than petrol vehicles.
However, the gap between them has narrowed marginally year over year, to 27 PP100 in 2016 from 29 PP100 in 2015.
“Continuous improvements in vehicle quality are leading to fewer build quality issues and therefore fewer unexpected repairs in the first 2.5 to 3.5 years of a vehicle’s life,” said Mohit Arora, Executive Director at J.D. Power, Singapore.
Among the nine problem categories that encompass overall long-term vehicle dependability, driving experience accounts for more than 20% of all problems reported by owners.
Compared with last year, owners report fewer problems in this category in 2016, with fewer issues related to strut/suspension/shock absorber and excessive or uneven tyre wear being reported.
Study Rankings Segment-Wise:
· Compact: Maruti Suzuki Alto/Alto K10
· Upper Compact: Honda Brio
· Premium Compact: Volkswagen Polo
· Entry Midsize: Toyota Etios
· Midsize: Škoda Rapid
· MUV/ MPV: Toyota Innova
· SUV: Mahindra XUV 500