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Advisory Solutions: Retail

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Retail Advisory Solutions:

Designing and implementing optimum CX processes is a critical but insufficient requirement for sustained CX excellence—OEMs must also validate the degree to which their dealer-partners deliver these processes consistently both across dealerships in the network and within each dealership over time. J.D. Power retail excellence evaluators are trained to use data to identify gaps in the quality and consistency of CX delivery and to help dealers identify root cause(s) to eliminate them.

In a world where most clients express frustration that they are ‘drowning in data’, the challenge becomes how to make sense of it all and determine real insight to drive operational and profit improvement. The J.D. Power Data Science team deploys state-of-the-art Machine Learning (ML) and Artificial Intelligence (AI) methodologies and analytical tools to find patterns in a dataset or across multiple datasets to provide clients with descriptive, predictive and prescriptive Insights.

Our retail advisory solutions include:

  • CX Standards
  • CX Process Improvement
  • CX Performance Evaluation and Certification
  • Retail Employee Experience
  • Network Planning and Effectiveness
  • Field Staff Professional Development
  • Business Improvement

For all our Advisory Solutions (both product and retail), please click here.

To contact us, please reach out to our Industry Experts.