Hindu Business Line: Hyundai trio tops JD Power study

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Hyundai has bagged top honours in the latest JD Power 2015 India Initial Quality Study (IQS) released early this week.

The study measures problems owners experience with their new vehicle during the first two to six months of ownership and examines more than 200 problem symptoms covering eight vehicle categories (listed in order of frequency of reported problems): engine and transmission; HVAC; driving experience; vehicle exterior; features, controls and displays; vehicle interior; seats; and audio, entertainment and navigation.

All problems are summarised as the number of problems per 100 vehicles (PP100), with a lower PP100 score indicating a lower incidence of problems and higher initial quality.

Leading the way

The Hyundai Eon ranks highest in the entry compact segment with 78 PP100; the Hyundai i10 ranks highest in the compact segment with 83 PP100; and the debutant Hyundai Elite i20/ Active ranks highest in the premium compact segment with 61 PP100.

Honda and Toyota each receive two model-level awards. The Honda Brio ranks highest in the upper compact segment with 41 PP100 and the Honda City ranks highest in the midsize segment with 68 PP100.

The Toyota Etios ranks highest in the entry midsize segment with 82 PP100 and the Toyota Innova ranks highest in the MUV/ MPV segment with 44 PP100. The Ford Ecosport ranks highest in the SUV segment with 75 PP100.

The study is based on evaluations from 8,438 vehicle owners who purchased a new vehicle between November 2014 and July 2015. It includes 69 vehicle models from 17 makes. The study was fielded from May 2015 to September 2015 in 30 cities across India. The industry averages 96 PP100 in 2015, which is 22 PP100 fewer than in 2011. Problems related to defects/malfunctions account for 52 of the total PP100, a 26 PP100 decline since 2011. Design-related problems, such as features difficult to use and excessive fuel consumption, are at 36 PP100 in 2015, down marginally from 38 PP100 in 2011. “The industry overall has made significant strides in improving the quality of vehicles, dramatically reducing defects and malfunctions,” said Mohit Arora, executive director, J.D. Power, Singapore.