CONSUMER RATINGS & AWARDS
J.D. Power & Associates is a leading global marketing information services company that conducts independent consumer surveys of product and service quality, customer satisfaction, and buyer behavior. Each year, J.D. Power interacts with millions of consumers around the world to better understand their opinions, perceptions, and expectations about a variety of products and services.
VIEW POWER CIRCLE RATINGS
2013 India Sales Satisfaction Index (SSI) Study: Mass Market Segment
AWARD RECIPIENT: Maruti Suzuki, Honda
RATINGS FACTORS
COMPANIES
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Sales Initiation
This score is based on how customers rate the sales initiation process of their new vehicle.
Dealer Facility
This score is based on how customers rate their selling dealer’s appearance, negotiation area, and inventory.
Deal
This score is based on how customers rate the process of negotiating for their new vehicle.
Salesperson
This score is based on how customers rate their experience with their salesperson.
Paperwork
This score is based on how customers rate the paperwork process of their new vehicle.
Delivery Timing
This score is based on how customers rate the length of time for delivery of their new vehicle.
Delivery Process
This score is based on how customers rate the cleanliness/condition and explanation of features on their new vehicle.
This score is based on how customers rate every aspect of their vehicle shopping experience including their satisfaction with the dealership they purchased from as well as the dealerships they visited but did not purchase from.
Overall Experience
AWARD
RECIPIENT
Honda
AWARD
RECIPIENT
Maruti Suzuki
Chevrolet
Fiat
Ford
Hyundai
Mahindra
Nissan
Renault
Skoda
Tata
Toyota
Volkswagen

*Please note that J.D. Power Consumer Center Ratings may not include all information used to determine J.D. Power & Associates awards.